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Delivering satisfaction and service quality : a customer-based approach for libraries / Peter Hernon and John R. Whitman.

Delivering satisfaction and service quality : a customer-based approach for libraries / Peter Hernon and John R. Whitman.
Paper図書
American Library Association2001.<UL731-A106>
National Diet Library

Delivering satisfaction and service quality : a customer-based approach for libraries

Delivering satisfaction and service quality : a customer-based approach for libraries
Paper図書
Peter Hernon and John R. WhitmanAmerican Library Association2001
Other Libraries in Japan

図書館の評価を高める : 顧客満足とサービス品質

図書館の評価を高める : 顧客満足とサービス品質
Paper図書
Peter Hernon, John R. Whitman [著] ; 永田治樹訳丸善株式会社出版事業部2002.9
Other Libraries in Japan
  • Alternative TitleDelivering satisfaction and service quality : a customer-based approach for libraries 図書館の評価を高める : 顧客満足とサービス品質
  • Alternative TitleDelivering satisfaction and service quality : a customer-based approach for libraries 図書館の評価を高める : 顧客満足とサービス品質

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