顧客がサービスを決める時 : 顧客の期待に組織はどう応えるか
Available in National Diet Library
国立国会図書館デジタルコレクション
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Northern Japan
北海道立図書館
Paper- Call No.：
- ６７３．３８／ＫＯ
- Book Registration Number：
- 1105360224
宮城県図書館
Paper- Call No.：
- 673.3/1997.8
- Book Registration Number：
- 1004636518
Kanto
埼玉県立熊谷図書館
Paper- Call No.：
- 673-ｺｷ
- Book Registration Number：
- 100075779
千葉市中央図書館
Paper東京都立中央図書館
Paper- Call No.：
- 6733-3115-97
- Book Registration Number：
- 1128361682
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- Material Type
- 図書
- ISBN
- 4-478-49024-4
- Title Transcription
- コキャク ガ サービス オ キメル トキ : コキャク ノ キタイ ニ ソシキ ワ ドウ コタエルカ
- Author/Editor
- ウォレン・ベニス 編ジェームズ・ショウ 著和田正春 訳
- Author Heading
- 和田, 正春, 1965- ワダ, マサハル, 1965- ( 00197952 )Authorities
- Publication, Distribution, etc.
- Publication Date
- 1997.8
- Publication Date (W3CDTF)
- 1997
- Extent
- 213p