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図書

21世紀のカスタマー・サービス : ICSAマネジメントガイド 戦略編

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21世紀のカスタマー・サービス : ICSAマネジメントガイド. 戦略編

Call No. (NDL)
DH441-G446
Bibliographic ID of National Diet Library
000002842753
Persistent ID (NDL)
info:ndljp/pid/13860029
Material type
図書
Author
BBP 著ほか
Publisher
中央経済社
Publication date
1999.11.10
Material Format
Paper・Digital
Capacity, size, etc.
300p ; 22cm
NDC
673.3
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Notes on use

Note (General):

原タイトル: International Customer Service Association customer service management guide

Detailed bibliographic record

Contents:

顧客中心主義の戦略(Provided by: 国立国会図書館蔵書)

Summary, etc.:

米国優良企業の豊富なケースと具体的方策(Provided by: 出版情報登録センター(JPRO))

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Bibliographic Record

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Paper Digital

Material Type
図書
ISBN
4-502-35184-9
Title Transcription
21セイキ ノ カスタマー サービス : ICSA マネジメント ガイド
Volume
戦略編
Author/Editor
BBP 著
金子はな子 訳
テレフォニーダイレクト 監修
Publication, Distribution, etc.
Publication Date
1999.11.10
Publication Date (W3CDTF)
1999