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Table of Contents
[1]相手の「心をひきつける」電話をかける技術 [2]相手の心に「余韻を残す」電話を受ける技術 [3]言葉は「プラスワンフレーズ」で輝く [4]ちょっとした「会話の工夫」でセンスアップする [5]相手の印象に残る「極上の電話アプローチ」話法 [6]ちょっとした「お詫びの工夫」でクレームは解決する [7]「クレーム処理センス」を身につけるためのヒント
Holdings of Libraries in Japan
This page shows libraries in Japan other than the National Diet Library that hold the material.
Please contact your local library for information on how to use materials or whether it is possible to request materials from the holding libraries.
Northern Japan
札幌市中央図書館
Paper- Call No.:
- 336.4/ウ/
- Book Registration Number:
- 0116563909
Kanto
さいたま市立中央図書館
Paper- Call No.:
- B 336.47 ウラ
- Book Registration Number:
- 23300010974
Tokai-Hokuriku
名古屋市図書館
Paper- Call No.:
- 33647//
- Book Registration Number:
- 0235361136
Kinki
大阪市立図書館
Paper- Book Registration Number:
- 0010751005
堺市立中央図書館
Paper- Call No.:
- 336/49/8 04
- Book Registration Number:
- 101582302
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Bibliographic Record
You can check the details of this material, its authority (keywords that refer to materials on the same subject, author's name, etc.), etc.
- Material Type
- 図書
- ISBN
- 4-569-66212-9
- Title Transcription
- アイテ ニ ヨロコバレル デンワ ノ ウケカタ カケカタ
- Author/Editor
- 浦野啓子 著
- Series Title
- Author Heading
- 浦野, 啓子, 1955-2010 ウラノ, ケイコ, 1955-2010 ( 00252749 )Authorities
- Publication, Distribution, etc.
- Publication Date
- 2004.5
- Publication Date (W3CDTF)
- 2004