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クレーム対応の教科書 : 「個人のスキル」と「組織の対応力」がアップする (実務入門)

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クレーム対応の教科書 : 「個人のスキル」と「組織の対応力」がアップする

(実務入門)

Call No. (NDL)
DH441-J115
Bibliographic ID of National Diet Library
000009412055
Material type
図書
Author
日本能率協会コンサルティング 著ほか
Publisher
日本能率協会マネジメントセンター
Publication date
2008.7
Material Format
Paper
Capacity, size, etc.
203p ; 21cm
NDC
673.3
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Paper

Material Type
図書
ISBN
978-4-8207-4519-8
Title Transcription
クレーム タイオウ ノ キョウカショ : コジン ノ スキル ト ソシキ ノ タイオウリョク ガ アップスル
Author/Editor
日本能率協会コンサルティング 著
永川克彦 監修
Series Title
Author Heading
日本能率協会コンサルティング ニホン ノウリツ キョウカイ コンサルティング ( 00294348 )Authorities
永川, 克彦, 1961- エガワ, カツヒコ, 1961- ( 00255161 )Authorities
Publication Date
2008.7
Publication Date (W3CDTF)
2008