図書

図解でわかる!ディズニー感動のサービス (中経の文庫 ; こ-9-1)

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図解でわかる!ディズニー感動のサービス

(中経の文庫 ; こ-9-1)

Call No. (NDL)
DK261-J447
Bibliographic ID of National Diet Library
000011260475
Material type
図書
Author
小松田勝 著
Publisher
中経出版
Publication date
2011.9
Material Format
Paper
Capacity, size, etc.
253p ; 15cm
NDC
689.5
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Notes on use

Note (General):

『ディズニーランドの「ホスピタリティ」はここが違う』 (経林書房2004年刊) の再編集、改題

Detailed bibliographic record

Summary, etc.:

創業者ウォルト・ディズニーが掲げた「すべてのゲストがVIP」という理念を、9割は準社員(パート、アルバイト)であるキャストが、なぜ今も継続して実現することができるのか?働く人たちのホスピタブルな意識を高め、行動につなげるしくみを、元教育担当者がわかりやすく解説。(Provided by: サピエ図書...

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Bibliographic Record

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Paper Recording Media

Material Type
図書
ISBN
978-4-8061-4159-4
Title Transcription
ズカイ デ ワカル ディズニー カンドウ ノ サービス
Author/Editor
小松田勝 著
Author Heading
小松田, 勝, 1951- コマツダ, マサル, 1951- ( 00954552 )Authorities
Publication, Distribution, etc.
Publication Date
2011.9
Publication Date (W3CDTF)
2011