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Table of Contents
プロローグ
序 章:運用設計書のススメ
第1章:コールセンターのポジショニング
第2章:コールセンターのデザイン(運用設計)
第3章:コールセンターの運用・評価・分析(オペレーションマネジメント)
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Bibliographic Record
You can check the details of this material, its authority (keywords that refer to materials on the same subject, author's name, etc.), etc.
- Material Type
- 図書
- ISBN
- 978-4-89797-963-2
- Title
- Title Transcription
- センリャクテキ コール センター ノ ススメ
- Author/Editor
- 谷口修 著
- Author Heading
- 谷口, 修 タニグチ, オサム ( 01090812 )Authorities
- Publication, Distribution, etc.
- Publication Date
- 2014.8
- Publication Date (W3CDTF)
- 2014
- Extent
- 232p