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Table of Contents
1 サービスとは
2 サービス・マネジメント
3 サービス・プロセスの設計
4 サービス価値の確立と改善のマネジメント
5 サービスにおける人の役割
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Bibliographic Record
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- Material Type
- 図書
- ISBN
- 978-4-561-25762-2
- Title
- Title Transcription
- イリョウ ソシキ ノ サービス マネジメント
- Author/Editor
- 藤岡昌則 編著宮原勅治 監修
- Author Heading
- 編者 : 藤岡, 昌則, 1960- フジオカ, マサノリ, 1960- ( 001335039 )Authorities監修者 : 宮原, 勅治, 1957- ミヤハラ, トキハル, 1957- ( 01170124 )Authorities
- Publication, Distribution, etc.
- Publication Date
- 2022.11
- Publication Date (W3CDTF)
- 2022
- Extent
- 290p