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医療組織のサービス・マネジメント

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医療組織のサービス・マネジメント

Call No. (NDL)
EG231-M649
Bibliographic ID of National Diet Library
032515720
Material type
図書
Author
藤岡昌則 編著ほか
Publisher
白桃書房
Publication date
2022.11
Material Format
Paper
Capacity, size, etc.
290p ; 21cm
NDC
498.163
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Detailed bibliographic record

Summary, etc.:

サービス・マネジメントの考え方を医療組織に特化して学べるテキスト。医療機関の経営が厳しくなる中、患者の要望に寄り添うために。(Provided by: 出版情報登録センター(JPRO))

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Table of Contents

  • 1 サービスとは

  • 2 サービス・マネジメント

  • 3 サービス・プロセスの設計

  • 4 サービス価値の確立と改善のマネジメント

  • 5 サービスにおける人の役割

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Paper

Material Type
図書
ISBN
978-4-561-25762-2
Title Transcription
イリョウ ソシキ ノ サービス マネジメント
Author/Editor
藤岡昌則 編著
宮原勅治 監修
Author Heading
編者 : 藤岡, 昌則, 1960- フジオカ, マサノリ, 1960- ( 001335039 )Authorities
監修者 : 宮原, 勅治, 1957- ミヤハラ, トキハル, 1957- ( 01170124 )Authorities
Publication, Distribution, etc.
Publication Date
2022.11
Publication Date (W3CDTF)
2022
Extent
290p