図書

実践カスタマーサクセス : BtoBサービス企業を舞台にした体験ストーリー

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実践カスタマーサクセス = Practical Customer Success : BtoBサービス企業を舞台にした体験ストーリー

Call No. (NDL)
DH411-M592
Bibliographic ID of National Diet Library
032563861
Material type
図書
Author
藤島誓也 著
Publisher
日経BP
Publication date
2023.1
Material Format
Paper
Capacity, size, etc.
215p ; 21cm
NDC
675
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Detailed bibliographic record

Summary, etc.:

サブスクリプション型サービスの台頭で注目が集まる「カスタマーサクセス」の成功手法を、疑似体験を通じて実践的に理解・体得できる(Provided by: 出版情報登録センター(JPRO))

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Table of Contents

  • STEP1 カスタマーサクセスを体系的に学ぶ

  • 1-1 基本を知る

  • 【行動1】カスタマーサクセスの歴史を知る

  • 【行動2】カスタマーサクセスの目的・体制を押さえる

  • 【行動3】実践例を基に業務内容を把握する

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Bibliographic Record

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Paper

Material Type
図書
ISBN
978-4-296-20125-9
Title Transcription
ジッセン カスタマー サクセス
Author/Editor
藤島誓也 著
Author Heading
著者 : 藤島, 誓也 フジシマ, セイヤ ( 032621633 )Authorities
Publication Date
2023.1
Publication Date (W3CDTF)
2023
Extent
215p