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Table of Contents
Introduction あなたの応対次第でクレームは未然に防げます
Chapter1 クレーム応対の基本と心構え
Chapter2 ステップ別応対心得と求められるスキル
Chapter3 クレーム応対でのタブー&お客さまタイプ別応答心得
Chapter4 クレームに感謝しチャンスとして活かす
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Northern Japan
青森県立図書館
Paper- Call No.:
- 673.3-フルヤ*ハ
- Book Registration Number:
- 10218302686
山形県立図書館
Paper- Call No.:
- 673.3-フル
- Book Registration Number:
- 109377591
Kanto
茨城県立図書館
Paper- Call No.:
- 673.3/フル/
さいたま市立中央図書館
Paper- Call No.:
- 673.3 フル
- Book Registration Number:
- 01190786846
山梨県立図書館
Paper- Call No.:
- 673.3/フル/
- Book Registration Number:
- 0107790834
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Bibliographic Record
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- Material Type
- 図書
- ISBN
- 978-4-8283-0988-0
- Title Transcription
- カスハラ クレーム タイオウ サイキョウ ノート : コレ イッサツ デ オーケー
- Author/Editor
- 古谷治子 著
- Author Heading
- 著者 : 古谷, 治子, 1955- フルヤ, ハルコ, 1955- ( 00253451 )Authorities
- Publication, Distribution, etc.
- Publication Date
- 2023.3
- Publication Date (W3CDTF)
- 2023
- Extent
- 131p