Does good service recovery improve consumer affinity?

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Does good service recovery improve consumer affinity?

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Material Type: 記事
Title: Does good service recovery improve consumer affinity?
Author/Editor: Shinichiro Terasaki
Keigo Taketani
Publication, Distribution, etc.: 日本 : Society of serviceology
Publication Date: 2021-09
Publication Date (W3CDTF): 2021-09
Periodical title: Journal of serviceology
No. or year of volume/issue: 6(2)
Volume: 6(2)
ISSN (Periodical Title): 2435-5771
Text Language Code: eng
Persistent ID (NDL): info:ndljp/pid/12875078
https://dl.ndl.go.jp/pid/12875078
Collection: 障害者向け資料
Collection (Materials For Handicapped People:1): テキストデータ
Collection (particular): 国立国会図書館デジタルコレクション > 電子書籍・電子雑誌 > その他
https://dl.ndl.go.jp/collections/B00035
Acquisition Basis: オンライン資料収集制度
Date Accepted (W3CDTF): 2023-05-22T10:57:17+09:00
Date Captured (W3CDTF): 2022-03-20
Format (IMT): application/pdf
Access Restrictions: 国立国会図書館内限定公開
Service for the Digitized Contents Transmission Service: 図書館・個人送信対象外
Availability of remote photoduplication service: 可
Periodical Title (URI): https://www.serviceology.org/journal/journal.html
Periodical Title (Persistent ID (NDL)): info:ndljp/pid/12875074
https://dl.ndl.go.jp/pid/12875074
Data Provider (Database): 国立国会図書館 : 国立国会図書館デジタルコレクション
https://dl.ndl.go.jp