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Assessing service quality : satisfying the expectations of library customers Third edition.

Assessing service quality : satisfying the expectations of library customers Third edition.
Paper図書
Peter Hernon, Ellen Altman, Robert E. Dugan.ALA Editions, an imprint of the American Library Association2015.<UL711-B19>
National Diet Library
  • Author HeadingHernon, Peter Altman, Ellen. Dugan, Robert E., 1952-

Assessing service quality : satisfying the expectations of library customers / Peter Hernon + Ellen Altman. 2nd ed.

Assessing service quality : satisfying the expectations of library customers / Peter Hernon + Ellen Altman. 2nd ed.
Paper図書
American Library Association2010.<UL711-B7>
National Diet Library
  • Author HeadingHernon, Peter Altman, Ellen.

Assessing service quality : satisfying the expectations of library customers 3rd ed

Assessing service quality : satisfying the expectations of library customers 3rd ed
Paper図書
Peter Hernon, Ellen Altman, Robert E. DuganFacet Publishing2015
Other Libraries in Japan
  • Author HeadingHernon, Peter Altman, Ellen Dugan, Robert E.

Assessing service quality : satisfying the expectations of library customers : paper 3rd ed

Assessing service quality : satisfying the expectations of library customers : paper 3rd ed
Paper図書
Peter Hernon, Ellen Altman, Robert E. DuganALA Editions, an imprint of the American Library Association2015
Other Libraries in Japan
  • Author HeadingHernon, Peter Altman, Ellen Dugan, Robert E.

Managing for results : effective resource allocation for public libraries / Sandra Nelson, Ellen Altman, Diane Mayo for the Public Library Association.

Managing for results : effective resource allocation for public libraries / Sandra Nelson, Ellen Altman, Diane Mayo for the Public Library Association.
Paper図書
American Library Association2000.<UL511-A202>
National Diet Library
  • Author HeadingNelson, Sandra S. Altman, Ellen. Mayo, Diane, 1950- Public Li...

Assessing service quality : satisfying the expectations of library customers / Peter Hernon and Ellen Altman.

Assessing service quality : satisfying the expectations of library customers / Peter Hernon and Ellen Altman.
Paper図書
American Library Association1998.<UL711-A64>
National Diet LibraryOther Libraries in Japan
  • Author HeadingHernon, Peter Altman, Ellen.

Research misconduct : issues, implications, and strategies / Ellen Altman, Peter Hernon, editors. (Contemporary studies in information management, policy, and services)

Research misconduct : issues, implications, and strategies / Ellen Altman, Peter Hernon, editors. (Contemporary studies in information management, policy, and services)
Paper図書
Ablex Pub. Corp.c1997.<UE13-A12>
National Diet Library
  • Author HeadingAltman, Ellen. Hernon, Peter

Assessing service quality : satisfying the expectations of library customers : pbk 2nd ed

Assessing service quality : satisfying the expectations of library customers : pbk 2nd ed
Paper図書
Peter Hernon + Ellen AltmanAmerican Library Association2010
Other Libraries in Japan
  • Author HeadingHernon, Peter Altman, Ellen

Service quality in academic libraries / Peter Hernon, Ellen Altman. (Information management, policy, and services)

Service quality in academic libraries / Peter Hernon, Ellen Altman. (Information management, policy, and services)
Paper図書
Ablexc1996.<X>
National Diet Library
  • Author HeadingHernon, Peter Altman, Ellen.

Service quality in academic libraries / Peter Hernon, Ellen Altman. (Information management, policy, and services)

Service quality in academic libraries / Peter Hernon, Ellen Altman. (Information management, policy, and services)
Paper図書
Ablexc1995.<UL291-A78>
National Diet Library
  • Author HeadingHernon, Peter Altman, Ellen.

Managing for results : effective resource allocation for public libraries :alk. paper

Managing for results : effective resource allocation for public libraries :alk. paper
Paper図書
Sandra Nelson, Ellen Altman, Diane Mayo for the Public Library AssociationAmerican Library Association2000
Other Libraries in Japan
  • Author HeadingNelson, Sandra S. Altman, Ellen Mayo, Diane Public Library As...

Assessing service quality : satisfying the expectations of library customers

Assessing service quality : satisfying the expectations of library customers
Paper図書
Peter Hernon and Ellen AltmanAmerican Library Association1998
Other Libraries in Japan
  • Author HeadingHernon, Peter Altman, Ellen

Research misconduct : issues, implications, and strategies :pbk.

Research misconduct : issues, implications, and strategies :pbk.
Paper図書
Ellen Altman, Peter Hernon, editorsAblex Pub. Corp.c1997
Other Libraries in Japan
  • Author HeadingAltman, Ellen Hernon, Peter

Service quality in academic libraries : cloth : pbk

Service quality in academic libraries : cloth : pbk
Paper図書
Peter Hernon, Ellen AltmanAblexc1996
Other Libraries in Japan
  • Author HeadingHernon, Peter Altman, Ellen

Local public library administration Second edition.

Local public library administration Second edition.
Paper図書
completely revised by Ellen Altman, editor, in cooperation with the International City Management Association.American Library Association1980.<UL511-B118>
National Diet LibraryOther Libraries in Japan
  • Author HeadingAltman, Ellen.

Performance measures for public libraries [by] Ernest R. De Prospo, Ellen Altman [and] Kenneth E. Beasley with the assistance of Ellen C. Clark.

Performance measures for public libraries [by] Ernest R. De Prospo, Ellen Altman [and] Kenneth E. Beasley with the assistance of Ellen C. Clark.
Paper図書
Public Library Association1973.<UL261-35>
National Diet LibraryOther Libraries in Japan
  • Author HeadingDe Prospo, Ernest R., 1937- Altman, Ellen. Beasley, Kenneth E. Measurem...

Local public library administration 2d ed. / completely rev. by Ellen Altman, editor, in cooperation with the International City Management Association

Local public library administration 2d ed. / completely rev. by Ellen Altman, editor, in cooperation with the International City Management Association
Paper図書
edited by Ellen AltmanAmerican Library Association1980
Other Libraries in Japan
  • Author HeadingAltman, Ellen Bowler, Roberta International...

Performance measures for public libraries

Performance measures for public libraries
Paper図書
Ernest R. De Prospo, Ellen Altman, Kenneth E. Beasley ; with the assistance of Ellen C. ClarkPublic Library Association1973
Other Libraries in Japan
  • Author HeadingDe Prospo, Ernest R. Altman, Ellen Beasley, Kenneth E. Measureme...

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