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デジタル時代のカスタマーサービス戦略

デジタル時代のカスタマーサービス戦略
PaperDigital図書
ジョン・グッドマン, スコット・ブロッツマン 著, 畑中伸介, 米林敏幸, 井上雅博 訳東洋経済新報社2021.10<DH411-M389>
National Diet LibraryOther Libraries in Japan
  • Author HeadingGoodman, John A Broetzmann, Scott M 畑中, 伸介, 1...

顧客体験の教科書 : 収益を生み出すロイヤルカスタマーの作り方

顧客体験の教科書 : 収益を生み出すロイヤルカスタマーの作り方
PaperDigital図書
ジョン・グッドマン 著, 畑中伸介 訳東洋経済新報社2016.8<DH411-L577>
National Diet LibraryOther Libraries in Japan
  • Author HeadingGoodman, John A 畑中, 伸介, 1957-

グッドマンの法則に見る苦情をCSに変える「戦略的カスタマーサービス」

グッドマンの法則に見る苦情をCSに変える「戦略的カスタマーサービス」
Paper図書
ジョン・グッドマン 著, 畑中伸介 訳リックテレコム2013.11<DH411-L167>
National Diet LibraryOther Libraries in Japan
  • Author HeadingGoodman, John A 畑中, 伸介, 1957-

Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize margins and profits 2nd ed

Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize margins and profits 2nd ed
Paper図書
John A. Goodman, Scott M. BroetzmannHarperCollins Leadershipc2019
Other Libraries in Japan
  • Author HeadingGoodman, John A Broetzmann, Scott M

Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits

Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits
Paper図書
John A. GoodmanAmacomc2009
Other Libraries in Japan
  • Author HeadingGoodman, John A.

The child mental status examination softcover 1st softcover ed

The child mental status examination softcover 1st softcover ed
Paper図書
Jerome D. Goodman, John A. SoursJ. Aronson1994
Other Libraries in Japan

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