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Customer lifetime value : reshaping the way we manage to maximize profits : hbk

Customer lifetime value : reshaping the way we manage to maximize profits : hbk
Paper図書
David Bejou, Timothy L. Keiningham, Lerzan AksoyRoutledge2016
Other Libraries in Japan
  • Author HeadingBejou, David Keiningham, Timothy L. Aksoy, Lerzan

Customer relationship management

Customer relationship management
Paper図書
volume editor, Denish Shah ; contributors, Lerzan Aksoy, Morten Holm, Timothy KeininghamSage2012
Other Libraries in Japan
  • Author HeadingKumar, V. Shah, Denish Aksoy, Lerzan Holm, Morten Keiningham, Timothy L. Sheth, Jagdish N.

Profit maximization through customer relationship marketing : measurement, prediction and implementation : soft cover : alk. paper : hard cover

Profit maximization through customer relationship marketing : measurement, prediction and implementation : soft cover : alk. paper : hard cover
Paper図書
Lerzan Aksoy, Timothy L. Keiningham, David Bejou, editorsBest Business Books, an imprint of the Haworth Pressc2007
Other Libraries in Japan
  • Author HeadingAksoy, Lerzan Keiningham, Timothy L. Bejou, David

Loyalty myths : hyped strategies that will put you out of business--and proven tactics that really work cloth

Loyalty myths : hyped strategies that will put you out of business--and proven tactics that really work cloth
Paper図書
Timothy L. Keiningham ... [et al.]John Wiley & Sonsc2005
Other Libraries in Japan
  • Author HeadingKeiningham, Timothy L.

Customer lifetime value : reshaping the way we manage to maximize profits hb pb

Customer lifetime value : reshaping the way we manage to maximize profits hb pb
Paper図書
David Bejou, Timothy L. Keiningham, Lerzan Aksoy, editorsBest Business Booksc2006
Other Libraries in Japan
  • Author HeadingBejou, David Keiningham, Timothy L. Aksoy, Lerzan

The customer delight principle : exceeding customers' expectations for bottom-line success

The customer delight principle : exceeding customers' expectations for bottom-line success
Paper図書
Timothy Keiningham and Terry VavraMcGraw-Hillc2001
Other Libraries in Japan
  • Author HeadingKeiningham, Timothy L. Vavra, Terry G.

Service marketing

Service marketing
Paper図書
Roland T. Rust, Anthony J. Zahorik, Timothy L. KeininghamHarper Collins College Publishersc1996
Other Libraries in Japan
  • Author HeadingRust, Roland T. Zahorik, Anthony J. Keiningham, Timothy L.

Return on quality : measuring the financial impact of your company's quest for quality

Return on quality : measuring the financial impact of your company's quest for quality
Paper図書
Roland T. Rust, Anthony J. Zahorik, Timothy L. KeininghamProbus Pub. Co.c1994
Other Libraries in Japan
  • Author HeadingRust, Roland T. Zahorik, Anthony J. Keiningham, Timothy L.

Return on quality (ROQ) : making service quality financially accountable : technical wooking paper

Return on quality (ROQ) : making service quality financially accountable : technical wooking paper
Paper図書
Roland T. Rust, Anthony J. Zahorik and Timothy L. KeininghamMarketing Science Institutec1994
Other Libraries in Japan
  • Author HeadingRust, Roland T. Zahorik, Anthony J. Keiningham, Timothy L. Marketing Science Institute

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