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Delivering satisfaction and service quality : a customer-based approach for libraries / Peter Hernon and John R. Whitman.

Delivering satisfaction and service quality : a customer-based approach for libraries / Peter Hernon and John R. Whitman.
Paper図書
American Library Association2001.<UL731-A106>
National Diet Library
  • Author HeadingHernon, Peter Whitman, John R

図書館の評価を高める : 顧客満足とサービス品質

図書館の評価を高める : 顧客満足とサービス品質
Paper図書
Peter Hernon, John R.Whitman [著], 永田治樹 訳丸善2002.9<UL711-G17>
National Diet LibraryOther Libraries in Japan
  • Author HeadingHernon, Peter Whitman, John R 永田, 治樹, 1944-

図書館の評価を高める : 顧客満足とサービス品質

図書館の評価を高める : 顧客満足とサービス品質
Paper図書
Peter Hernon, John R. Whitman [著] ; 永田治樹訳丸善株式会社出版事業部2002.9
Other Libraries in Japan
  • Author HeadingHernon, Peter Whitman, John R. 永田, 治樹

Delivering satisfaction and service quality : a customer-based approach for libraries

Delivering satisfaction and service quality : a customer-based approach for libraries
Paper図書
Peter Hernon and John R. WhitmanAmerican Library Association2001
Other Libraries in Japan
  • Author HeadingHernon, Peter Whitman, John R.

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