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Designing experiences

Designing experiences
Paper図書
J. Robert Rossman and Mathew D. Duerden, foreword by B. Joseph Pine II.Columbia University Press[2019]<DH441-D3>
National Diet LibraryOther Libraries in Japan
  • LCCHF5415.5

Service innovation for sustainable business : stimulating, realizing and capturing the value from service innovation

Service innovation for sustainable business : stimulating, realizing and capturing the value from service innovation
Paper図書
editors, Per Kristensson, Peter Magnusson, Lars Witell.World Scientific Publishing Co. Pte. Ltd.[2019]<DH411-B242>
National Diet Library
  • LCCHF5415.5

Progressive trends in knowledge and system-based science for service innovation (Advances in marketing, customer relationship management, and e-services (AMCRMES) book series) (Premier reference source)

Progressive trends in knowledge and system-based science for service innovation (Advances in marketing, customer relationship management, and e-services (AMCRMES) book series) (Premier reference source)
Paper図書
Michitaka Kosaka, Kunio Shirahada, [editors].Business Science Reference[2014]<DH441-B64>
National Diet Library
  • LCCHF5415.5

Consumer-brand relationships : theory and practice

Consumer-brand relationships : theory and practice
Paper図書
edited by Susan Fournier, Michael Breazeale, and Marc Fetscherin.Routledge2012.<DH441-B56>
National Diet Library
  • LCCHF5415.5

Open services innovation : rethinking your business to grow and compete in a new era First edition.

Open services innovation : rethinking your business to grow and compete in a new era First edition.
Paper図書
Henry Chesbrough.Jossey-Bass[2011]<X>
National Diet Library
  • LCCHF5415.5

Customer xperience leadership : a blueprint to maximize performance : pbk

Customer xperience leadership : a blueprint to maximize performance : pbk
Paper図書
Nadav GoldschmidtWorld Scientificc2024
Other Libraries in Japan
  • LCCHF5415.5

Customer xperience leadership : a blueprint to maximize performance

Customer xperience leadership : a blueprint to maximize performance
Paper図書
Nadav GoldschmidtWorld Scientificc2024
Other Libraries in Japan
  • LCCHF5415.5

Customer communities : engage and retain customers to build the future of your business : cloth

Customer communities : engage and retain customers to build the future of your business : cloth
Paper図書
Nick Mehta, Robin Van LieshoutWileyc2024
Other Libraries in Japan
  • LCCHF5415.5

The 24-hour customer : new rules for winning in a time-starved, always-connected economy

The 24-hour customer : new rules for winning in a time-starved, always-connected economy
Paper図書
Adrian C. Ott.Harper Business[2010]<DH441-B54>
National Diet LibraryOther Libraries in Japan
  • LCCHF5415.5

State of customer relationship management : the Canadian report 2010.

State of customer relationship management : the Canadian report 2010.
Paper図書
Industry Canada[2010]<AC3-311-B572>
National Diet Library
  • LCCHF5415.5

The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior

The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior
Paper図書
Michael W. Lowenstein.ASQ Quality Press2011.<DH441-B48>
National Diet LibraryOther Libraries in Japan
  • LCCHF5415.5

Customer relationship management : concepts, applications, and technologies : hbk 5th ed

Customer relationship management : concepts, applications, and technologies : hbk 5th ed
Paper図書
Daniel D. Prior, Francis Buttle, and Stan MaklanRoutledge2024
Other Libraries in Japan
  • LCCHF5415.5

Managing customer value : one step at a time : hardcover 2nd ed

Managing customer value : one step at a time : hardcover 2nd ed
Paper図書
Dilip Soman, Sara N-MarandiWorld Scientificc2022
Other Libraries in Japan
  • LCCHF5415.5

Customer relationship management : a global approach

Customer relationship management : a global approach
Paper図書
Samit ChakravortiSAGEc2023
Other Libraries in Japan
  • LCCHF5415.5

Customer service marketing : managing the customer experience : hbk

Customer service marketing : managing the customer experience : hbk
Paper図書
Edwin N. Torres and Tingting ZhangRoutledge2023
Other Libraries in Japan
  • LCCHF5415.5

Unreasonable hospitality : the remarkable power of giving people more than they expect : [hardcover]

Unreasonable hospitality : the remarkable power of giving people more than they expect : [hardcover]
Paper図書
Will GuidaraOptimism Pressc2022
Other Libraries in Japan
  • LCCHF5415.5

Managing customer experience and relationships : a strategic framework : hardback 4th ed

Managing customer experience and relationships : a strategic framework : hardback 4th ed
Paper図書
Don Peppers, Martha RogersWileyc2022.
Other Libraries in Japan
  • LCCHF5415.5

The customer education playbook : how leading companies engage, convert, and retain customers : hardback

The customer education playbook : how leading companies engage, convert, and retain customers : hardback
Paper図書
Daniel Quick, Barry KellyWileyc2022
Other Libraries in Japan
  • LCCHF5415.5

Converted : the data-driven way to win customers' hearts : [hardcover]

Converted : the data-driven way to win customers' hearts : [hardcover]
Paper図書
Neil HoynePortfolio/Penguinc2022
Other Libraries in Japan
  • LCCHF5415.5

Customer friendly : the organizational architecture of service / James T. Ziegenfuss, Jr.

Customer friendly : the organizational architecture of service / James T. Ziegenfuss, Jr.
Paper図書
University Press of Americac2007.<DH441-B12>
National Diet Library
  • LCCHF5415.5
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