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Customer service in libraries : best practices

Customer service in libraries : best practices
Paper図書
edited by Charles Harmon, Michael Messina.The Scarecrow Press, Inc.2013.<UL731-B49>
National Diet Library
  • Subject HeadingPublic services (Libraries)--United States. Customer services--United States.

Airline customer service [microform] : hearing before the Committee on Commerce, Science, and Transportation, United States Senate, One Hundred Sixth Congress, second session, June 28, 2000 (S. hrg. ; 106-1126)

Airline customer service [microform] : hearing before the Committee on Commerce, Science, and Transportation, United States Senate, One Hundred Sixth Congress, second session, June 28, 2000 (S. hrg. ; 106-1126)
Microform図書
2004<YCA-Y 4.C 73/7:S.HRG.106-1126>
National Diet Library

Airline Passenger Fairness Act (S. 383) : hearing before the Committee on Commerce, Science, and Transportation, United States Senate, One Hundred Sixth Congress, first session, March 11, 1999 (S. hrg. ; 106-845)

Airline Passenger Fairness Act (S. 383) : hearing before the Committee on Commerce, Science, and Transportation, United States Senate, One Hundred Sixth Congress, first session, March 11, 1999 (S. hrg. ; 106-845)
Microform図書
2001<YCA-Y 4.C 73/7:S.HRG.106-845>
National Diet Library

The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson.

The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson.
Paper図書
American Library Association2008.<UL511-B45>
National Diet Library

Oversight of customer service at the Office of Workers' Compensation Programs : hearing before the Subcommittee on Government Management, Information, and Technology of the Committee on Government Reform, House of Representatives, One Hundred Sixth Congress, first session, May 18, 1999

Oversight of customer service at the Office of Workers' Compensation Programs : hearing before the Subcommittee on Government Management, Information, and Technology of the Committee on Government Reform, House of Representatives, One Hundred Sixth Congress, first session, May 18, 1999
Microform図書
2000<YCA-Y 4.G 74/7:C 96/6>
National Diet Library

Tax administration [microform] : IRS' problem-solving days : report to the chairman, Committee on Finance, U.S. Senate / United States General Accounting Office

Tax administration [microform] : IRS' problem-solving days : report to the chairman, Committee on Finance, U.S. Senate / United States General Accounting Office
Microform図書
1998<YCA-GA 1.13:GGD-99-1>
National Diet Library

Serving the underserved [microform] : initiatives to broaden access to the financial mainstream : hearing before the Subcommittee on Financial Institutions and Consumer Credit of the Committee on Financial Services, U.S. House of Representatives, One Hundred Eighth Congress, first session, June 26, 2003 Serial no. 108-45 (United States. Congress. House. Committee on Financial Services)

Serving the underserved [microform] : initiatives to broaden access to the financial mainstream : hearing before the Subcommittee on Financial Institutions and Consumer Credit of the Committee on Financial Services, U.S. House of Representatives, One Hundred Eighth Congress, first session, June 26, 2003 Serial no. 108-45 (United States. Congress. House. Committee on Financial Services)
Microform図書
2004<YCA-Y 4.F 49/20:108-45>
National Diet Library

EPA National Customer Service Conference [microform] : April 14-15, 1998, conference proceedings : hosted by EPA region 6 at the Harvey Hotel, Plano, Texas

EPA National Customer Service Conference [microform] : April 14-15, 1998, conference proceedings : hosted by EPA region 6 at the Harvey Hotel, Plano, Texas
Microform図書
1998<YCA-EP 1.2:C 96>
National Diet Library

Airline customer service commitments : status report : hearing before the Subcommittee on Aviation of the Committee on Transportation and Infrastructure, House of Representatives, One Hundred Seventh Congress, first session, June 20, 2001

Airline customer service commitments : status report : hearing before the Subcommittee on Aviation of the Committee on Transportation and Infrastructure, House of Representatives, One Hundred Seventh Congress, first session, June 20, 2001
Microform図書
2001<YCA-Y 4.T 68/2:107-26>
National Diet Library

Internet und Selbstkonzept : ein Vergleich zwischen Ich- und Wir-orientierten Kulturkreisen / Iris Wernher, Josef Nerb.

Internet und Selbstkonzept : ein Vergleich zwischen Ich- und Wir-orientierten Kulturkreisen / Iris Wernher, Josef Nerb.
Paper図書
VDM, Verlag Dr. Müllerc2007.<DK411-B234>
National Diet Library

Aviation [microform] : comparison of airline "Customer Service Commitment" with contracts of carriage and federal law / United States General Accounting Office, Resources, Community, and Economic Development Division

Aviation [microform] : comparison of airline "Customer Service Commitment" with contracts of carriage and federal law / United States General Accounting Office, Resources, Community, and Economic Development Division
Microform図書
1999<YCA-GA 1.13:RCED-99-281 R>
National Diet Library

Selected agencies' customer service efforts [microform] / United States General Accounting Office, General Government Division

Selected agencies' customer service efforts [microform] / United States General Accounting Office, General Government Division
Microform図書
1995<YCA-GA 1.13:GGD-95-91 R>
National Diet Library

Air transportation--customer problems and solutions : hearing before the Subcommittee on Energy Policy, Natural Resources, and Regulatory Affairs of the Committee on Government Reform, House of Representatives, One Hundred Seventh Congress, first session, July 31, 2001

Air transportation--customer problems and solutions : hearing before the Subcommittee on Energy Policy, Natural Resources, and Regulatory Affairs of the Committee on Government Reform, House of Representatives, One Hundred Seventh Congress, first session, July 31, 2001
Microform図書
2002<YCA-Y 4.G 74/7:T 68/19>
National Diet Library

Customer service in libraries : best practices : pbk

Customer service in libraries : best practices : pbk
Paper図書
edited by Charles Harmon, Michael Messina ; [introduction by Audra Caplan]The Scarecrow Press, Inc.2013
Other Libraries in Japan

Social security [microform] : need to improve postentitlement service to the public : report to the Chairman, Committee on Ways and Means, House of Representatives / United States General Accounting Office

Social security [microform] : need to improve postentitlement service to the public : report to the Chairman, Committee on Ways and Means, House of Representatives / United States General Accounting Office
Microform図書
1993<YCA-GA 1.13:HRD-93-21>
National Diet Library

Customer service survey [microform] : Common Core of Data coordinators / [prepared by National Center for Education Statistics] (Working paper series ; no. 97-15)

Customer service survey [microform] : Common Core of Data coordinators / [prepared by National Center for Education Statistics] (Working paper series ; no. 97-15)
Microform図書
1997<YCA-ED 1.310/2:416245>
National Diet Library

Managing IRS [microform] : IRS needs to continue improving operations and service : statement of Lynda D. Willis, Director, Tax Policy and Administration Issues, General Government Division, before the National Commission on Restructuring the Internal Revenue Service / United States General Accounting Office (Testimony ; GAO/T-GGD/AIMD-96-170)

Managing IRS [microform] : IRS needs to continue improving operations and service : statement of Lynda D. Willis, Director, Tax Policy and Administration Issues, General Government Division, before the National Commission on Restructuring the Internal Revenue Service / United States General Accounting Office (Testimony ; GAO/T-GGD/AIMD-96-170)
Microform図書
1996<YCA-GA 1.5/2:T-GGD/AIMD-96-170>
National Diet Library

Private banking [microform] : information on private banking and its vulnerability to money laundering / United States General Accounting Office, General Government Division

Private banking [microform] : information on private banking and its vulnerability to money laundering / United States General Accounting Office, General Government Division
Microform図書
1997<YCA-GA 1.13:GGD-98-19 R>
National Diet Library

Private banking [microform] : Raul Salinas, Citibank, and alleged money laundering : report to the ranking minority member, Permanent Subcommittee on Investigations, Committee on Governmental Affairs, U.S. Senate

Private banking [microform] : Raul Salinas, Citibank, and alleged money laundering : report to the ranking minority member, Permanent Subcommittee on Investigations, Committee on Governmental Affairs, U.S. Senate
Microform図書
1998<YCA-GA 1.13:OSI-99-1>
National Diet Library

Defusing the angry patron : a how-to-do-it manual for librarians and paraprofessionals / Rhea Joyce Rubin. (How to-do-it manuals for librarians ; no. 100)

Defusing the angry patron : a how-to-do-it manual for librarians and paraprofessionals / Rhea Joyce Rubin. (How to-do-it manuals for librarians ; no. 100)
Paper図書
Neal-Schuman Publishersc2000.<UL711-A66>
National Diet Library
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