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The evaluation and measurement of library services Second edition.

The evaluation and measurement of library services Second edition.
Paper図書
Joseph R. Matthews, foreword by Lisa Hinchliffe.Libraries Unlimited, an imprint of ABC-CLIO, LLC[2018]<UL511-B114>
National Diet Library
  • Subject Heading...s--Evaluation. Public services (Libraries)--United States--Evaluation. Libraries--Evaluation. Public...

Assessing service quality : satisfying the expectations of library customers / Peter Hernon + Ellen Altman. 2nd ed.

Assessing service quality : satisfying the expectations of library customers / Peter Hernon + Ellen Altman. 2nd ed.
Paper図書
American Library Association2010.<UL711-B7>
National Diet Library

Assessing service quality : satisfying the expectations of library customers Third edition.

Assessing service quality : satisfying the expectations of library customers Third edition.
Paper図書
Peter Hernon, Ellen Altman, Robert E. Dugan.ALA Editions, an imprint of the American Library Association2015.<UL711-B19>
National Diet Library
  • Subject Heading...)--Evaluation. Public services (Libraries)--United States--Evaluation. Bibliothèques--Services aux ...

The evaluation and measurement of library services / Joseph R. Matthews.

The evaluation and measurement of library services / Joseph R. Matthews.
Paper図書
Libraries Unlimited2007.<UL511-B25>
National Diet Library

Listening to the customer

Listening to the customer
Paper図書
Peter Hernon and Joseph R. Matthews.Libraries Unlimited[2011]<UL511-B81>
National Diet Library
  • Subject Heading...s--Evaluation. Public services (Libraries)--United States--Evaluation. Libraries--Public relations--...

Assessing service quality : satisfying the expectations of library customers 3rd ed

Assessing service quality : satisfying the expectations of library customers 3rd ed
Paper図書
Peter Hernon, Ellen Altman, Robert E. DuganFacet Publishing2015
Other Libraries in Japan

The evaluation and measurement of library services : pbk 2nd ed

The evaluation and measurement of library services : pbk 2nd ed
Paper図書
Joseph R. Matthews ; foreword by Lisa HinchliffeLibraries Unlimitedc2018
Other Libraries in Japan

Assessing service quality : satisfying the expectations of library customers : paper 3rd ed

Assessing service quality : satisfying the expectations of library customers : paper 3rd ed
Paper図書
Peter Hernon, Ellen Altman, Robert E. DuganALA Editions, an imprint of the American Library Association2015
Other Libraries in Japan

Assessing service quality : satisfying the expectations of library customers : pbk 2nd ed

Assessing service quality : satisfying the expectations of library customers : pbk 2nd ed
Paper図書
Peter Hernon + Ellen AltmanAmerican Library Association2010
Other Libraries in Japan

Demonstrating results : using outcome measurement in your library / Rhea Joyce Rubin for the Public Library Association. (PLA results series)

Demonstrating results : using outcome measurement in your library / Rhea Joyce Rubin for the Public Library Association. (PLA results series)
Paper図書
American Library Association2006.<UL511-B24>
National Diet Library

Listening to the customer : pbk

Listening to the customer : pbk
Paper図書
Peter Hernon and Joseph R. MatthewsLibraries Unlimitedc2011
Other Libraries in Japan

The evaluation and measurement of library services : pbk

The evaluation and measurement of library services : pbk
Paper図書
Joseph R. MatthewsLibraries Unlimited2007
Other Libraries in Japan

Demonstrating results : using outcome measurement in your library : pbk

Demonstrating results : using outcome measurement in your library : pbk
Paper図書
Rhea Joyce Rubin for the Public Library AssociationAmerican Library Association2006
Other Libraries in Japan

How libraries and librarians help : a guide to identifying user-centered outcomes

How libraries and librarians help : a guide to identifying user-centered outcomes
Paper図書
Joan C. Durrance and Karen E. Fisher ; with Marian Bouch HintonAmerican Library Association2005
Other Libraries in Japan

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