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検索結果 19 件

Service quality : research perspectives / Benjamin Schneider, Susan S. White. (Foundations for organizational science)

Service quality : research perspectives / Benjamin Schneider, Susan S. White. (Foundations for organizational science)
紙図書
Sage Publicationsc2004.<DH441-B2>
国立国会図書館

The V-model of service quality : an exploration of African customer service delivery metrics : print 1st ed

The V-model of service quality : an exploration of African customer service delivery metrics : print 1st ed
紙図書
by Grafton WhyteEmerald Pub.2018
全国の図書館

Quality : from customer needs to customer satisfaction 3rd ed

Quality : from customer needs to customer satisfaction 3rd ed
紙図書
Bo Bergman & Bengt KlefsjöStudentlitteraturc2010
全国の図書館

Quality : from customer needs to customer satisfaction 2nd ed.

Quality : from customer needs to customer satisfaction 2nd ed.
紙図書
Bo Bergman, Bengt Klefsjö ; translator Karin AshingStudentlitteratur2004
全国の図書館

Delivering excellent service quality in aviation : a practical guide for internal and external service providers

Delivering excellent service quality in aviation : a practical guide for internal and external service providers
紙図書
Mario KossmannAshgatec2006
全国の図書館

Service quality : new directions in theory and practice : cloth : pbk

Service quality : new directions in theory and practice : cloth : pbk
紙図書
editors, Roland T. Rust, Richard L. OliverSage Publicationsc1994
全国の図書館
  • 件名Customer service -- Quality control Consumer satisfaction
  • 件名（識別子）Customer service -- Quality control Consumer satisfaction

Measuring customer service effectiveness

Measuring customer service effectiveness
紙図書
Sarah CookGowerc2004
全国の図書館

Demystifying six sigma : a company-wide approach to continuous improvement

Demystifying six sigma : a company-wide approach to continuous improvement
紙図書
Alan LarsonAMACOMc2003
全国の図書館

Creating a customer-centered culture : leadership in quality, innovation, and speed

Creating a customer-centered culture : leadership in quality, innovation, and speed
紙図書
Robin L. LawtonASQC Quality Pressc1993
全国の図書館
  • 件名Customer service -- Quality control Total quality management
  • 件名（識別子）Customer service -- Quality control Total quality management

On great service : a framework for action

On great service : a framework for action
紙図書
Leonard L. BerryFree Pressc1995
全国の図書館
  • 件名Customer service -- Quality control Customer service -- United St...
  • 件名（識別子）Customer service -- Quality control Customer service -- United St...

Service quality : research perspectives : pbk

Service quality : research perspectives : pbk
紙図書
Benjamin Schneider, Susan S. WhiteSage Publicationsc2004
全国の図書館

Total quality service : principles, practices, and implementation

Total quality service : principles, practices, and implementation
紙図書
D.H. StamatisSt. Lucie Pressc1996
全国の図書館

How to measure service quality & customer satisfaction : the informal field guide for tools and techniques : hardcover

How to measure service quality & customer satisfaction : the informal field guide for tools and techniques : hardcover
紙図書
Chuck ChakrapaniAmerican Marketing Associationc1998
全国の図書館

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations hard cover

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations hard cover
紙図書
Derek R. AllenASQ Quality Pressc2004
全国の図書館

Quality : from customer needs to customer satisfaction

Quality : from customer needs to customer satisfaction
紙図書
Bo Bergman, Bengt KlefsjöMcGraw-Hillc1994
全国の図書館

Six Sigma : SPC and TQM in manufacturing and services : hardback

Six Sigma : SPC and TQM in manufacturing and services : hardback
紙図書
Geoff TennantGowerc2001
全国の図書館

Monitoring, measuring, and managing customer service 1st ed

Monitoring, measuring, and managing customer service 1st ed
紙図書
Gary S. GoodmanJossey-Bassc2000
全国の図書館

Best practices : building your business with customer-focused solutions

Best practices : building your business with customer-focused solutions
紙図書
Robert Hiebeler, Thomas B. Kelly, and Charles KettemanSimon & Schusterc1998
全国の図書館

The service quality handbook

The service quality handbook
紙図書
edited by Eberhard E. Scheuing and William F. Christopher ; with contributions from 57 international expertsAMACOMc1993
全国の図書館

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