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Whole person librarianship : a social work approach to patron services

Whole person librarianship : a social work approach to patron services
Paper図書
Sara K. Zettervall and Mary C. NienowLibraries Unlimited, an imprint of ABC-CLIO, LLC[2019]<UL261-D1>
National Diet LibraryOther Libraries in Japan
  • Subject Heading...-United States Public services (Libraries)--United States Public services (Libraries)--United States--Case studies Librarians--Pro...

Customer service in libraries : best practices

Customer service in libraries : best practices
Paper図書
edited by Charles Harmon, Michael Messina.The Scarecrow Press, Inc.2013.<UL731-B49>
National Diet Library
  • Subject HeadingPublic services (Libraries)--United States. Customer services--United St...

The evaluation and measurement of library services Second edition.

The evaluation and measurement of library services Second edition.
Paper図書
Joseph R. Matthews, foreword by Lisa Hinchliffe.Libraries Unlimited, an imprint of ABC-CLIO, LLC[2018]<UL511-B114>
National Diet Library
  • Subject Heading...s--Evaluation. Public services (Libraries)--United States--Evaluation. Libraries--Evalu...

Twenty-first-century access services : on the front line of academic librarianship

Twenty-first-century access services : on the front line of academic librarianship
Paper図書
edited by Michael J. Krasulski and Trevor A. Dawes.Association of College and Research Libraries2013.<X>
National Diet LibraryOther Libraries in Japan
  • Subject Heading...United States. Public services (Libraries)--United States.

Underserved patrons in university libraries : assisting students facing trauma, abuse, and discrimination

Underserved patrons in university libraries : assisting students facing trauma, abuse, and discrimination
Paper図書
Julia C. Skinner and Melissa Gross, editors, foreword by Nicole A. CookeLibraries Unlimited[2021]<UL291-D8>
National Diet LibraryOther Libraries in Japan
  • Subject Heading...-United States Public services (Libraries)--United States Academic libraries--Services ...

Assessing service quality : satisfying the expectations of library customers / Peter Hernon + Ellen Altman. 2nd ed.

Assessing service quality : satisfying the expectations of library customers / Peter Hernon + Ellen Altman. 2nd ed.
Paper図書
American Library Association2010.<UL711-B7>
National Diet Library

Reference reborn : breathing new life into public services librarianship

Reference reborn : breathing new life into public services librarianship
Paper図書
Diane Zabel, editor, preface by Linda C. Smith.Libraries Unlimitedc2011.<UL731-B37>
National Diet LibraryOther Libraries in Japan
  • Subject Heading...United States. Public services (Libraries)--United States. Electronic reference service...

Deconstructing service in libraries : intersections of identities and expectations

Deconstructing service in libraries : intersections of identities and expectations
Paper図書
edited by Veronica Arellano Douglas and Joanna GadsbyLitwin Books2020<UL181-D5>
National Diet LibraryOther Libraries in Japan
  • Subject Heading...-United States Public services (Libraries)--United States--Psychological aspects Women ...

Assessing service quality : satisfying the expectations of library customers Third edition.

Assessing service quality : satisfying the expectations of library customers Third edition.
Paper図書
Peter Hernon, Ellen Altman, Robert E. Dugan.ALA Editions, an imprint of the American Library Association2015.<UL711-B19>
National Diet Library
  • Subject Heading...)--Evaluation. Public services (Libraries)--United States--Evaluation. Bibliothèques--...

Crash course in dealing with difficult library customers (Libraries Unlimited crash course series)

Crash course in dealing with difficult library customers (Libraries Unlimited crash course series)
Paper図書
Shelley E. Mosley, Dennis C. Tucker, and Sandra Van Winkle.Libraries Unlimited, an imprint of ABC-CLIO, LLC[2014]<UL511-B100>
National Diet LibraryOther Libraries in Japan
  • Subject HeadingPublic services (Libraries)--United States. Library users--United States...

The evaluation and measurement of library services / Joseph R. Matthews.

The evaluation and measurement of library services / Joseph R. Matthews.
Paper図書
Libraries Unlimited2007.<UL511-B25>
National Diet Library

Listening to the customer

Listening to the customer
Paper図書
Peter Hernon and Joseph R. Matthews.Libraries Unlimited[2011]<UL511-B81>
National Diet Library
  • Subject Heading...s--Evaluation. Public services (Libraries)--United States--Evaluation. Libraries--Publi...

Makerspaces : top trailblazing projects (LITA guide)

Makerspaces : top trailblazing projects (LITA guide)
Paper図書
Caitlin A. Bagley.ALA TecSource, an imprint of the American Library Association2014.<UL747-B42>
National Diet Library
  • Subject Heading.... Makerspaces. Public services (Libraries)--United States--Case studies. Libraries and ...

Creating a person-centered library : best practices for supporting high-needs patrons

Creating a person-centered library : best practices for supporting high-needs patrons
Paper図書
Elizabeth A. Wahler and Sarah C. JohnsonBloomsbury Libraries Unlimited2024
Other Libraries in Japan

Libraries and homelessness : an action guide : print

Libraries and homelessness : an action guide : print
Paper図書
Julie Ann WinkelsteinLibraries Unlimitedc2021
Other Libraries in Japan

Whole person librarianship : a social work approach to patron services : pbk

Whole person librarianship : a social work approach to patron services : pbk
Paper図書
Sara K. Zettervall and Mary C. NienowLibraries Unlimited. an imprint of ABC-CLIOc2019
Other Libraries in Japan

Customer service in libraries : best practices : pbk

Customer service in libraries : best practices : pbk
Paper図書
edited by Charles Harmon, Michael Messina ; [introduction by Audra Caplan]The Scarecrow Press, Inc.2013
Other Libraries in Japan

The efficient library : ten simple changes that save time and improve service

The efficient library : ten simple changes that save time and improve service
Paper図書
Elizabeth Barrera RushLibraries Unlimited[2020]<UL511-D8>
National Diet Library
  • Subject Heading...-United States Public services (Libraries)--United States Librarians--Time management--...

Transforming libraries, building communities : the community-centered library : pbk

Transforming libraries, building communities : the community-centered library : pbk
Paper図書
Julie Biando Edwards, Melissa S. Robinson, Kelley Rae UngerScarecrow Press2013
Other Libraries in Japan

Survey of academic library practices in staging special events

Survey of academic library practices in staging special events
Paper図書
Primary Research Groupc2013
Other Libraries in Japan
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