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Services marketing : integrating customer focus across the firm Sixth edition.

Services marketing : integrating customer focus across the firm Sixth edition.
Paper図書
Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.McGraw-Hill Irwin[2013]<DH411-B155>
National Diet Library
  • Author HeadingZeithaml, Valarie A Bitner, Mary Jo. Gremler, Dwayne D.

Services marketing : integrating customer focus across the firm 8th ed., international student ed

Services marketing : integrating customer focus across the firm 8th ed., international student ed
Paper図書
Valarie A. Zeithaml ... [et al.]McGraw Hillc2024
Other Libraries in Japan
  • Author HeadingZeithaml, Valarie A. Bitner, Mary Jo Gremler, Dwayne D. Mende, Mar...

Services marketing : integrating customer focus across the firm : hardback : international ed 7th ed

Services marketing : integrating customer focus across the firm : hardback : international ed 7th ed
Paper図書
Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. GremlerMcGraw-Hill Educationc2018
Other Libraries in Japan
  • Author HeadingZeithaml, Valarie A. Bitner, Mary Jo Gremler, Dwayne D.

Services marketing : integrating customer focus across the firm 6th ed

Services marketing : integrating customer focus across the firm 6th ed
Paper図書
Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. GremlerMcGraw-Hill/Irwinc2013
Other Libraries in Japan
  • Author HeadingZeithaml, Valarie A. Bitner, Mary Jo Gremler, Dwayne D.

Services marketing : integrating customer focus across the firm 6th ed

Services marketing : integrating customer focus across the firm 6th ed
Paper図書
Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. GremlerMcGraw-Hill2013
Other Libraries in Japan
  • Author HeadingZeithaml, Valarie A. Bitner, Mary Jo Gremler, Dwayne D.

서비스마케팅

서비스마케팅
Paper図書
Vararie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler 저자 ; 전인수, 배일현 역자청람2013.7
Other Libraries in Japan
  • Author HeadingZeithaml, Valarie A. Bitner, Mary Jo Gremler, Dwayne D. 전, 인수 배, 일...

Service marketing

Service marketing
Paper図書
volume editor, Raymond P. Fisk ; contributors, J. Stephen Baron, Mary Jo Bitner, Per KristenssonSage2013
Other Libraries in Japan
  • Author Heading...on, J. Stephen Bitner, Mary Jo Kristensson, Per

Services marketing : integrating customer focus across the firm 5th ed

Services marketing : integrating customer focus across the firm 5th ed
Paper図書
Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. GremlerMcGraw-Hill/Irwin2009
Other Libraries in Japan
  • Author HeadingZeithaml, Valarie A. Bitner, Mary Jo Gremler, Dwayne D.

Services marketing : integrating customer focus across the firm 4th ed

Services marketing : integrating customer focus across the firm 4th ed
Paper図書
Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. GremlerMcGraw-Hill2006
Other Libraries in Japan
  • Author HeadingZeithaml, Valarie A. Bitner, Mary Jo Gremler, Dwayne D.

Services marketing : integrating customer focus across the firm 4th ed

Services marketing : integrating customer focus across the firm 4th ed
Paper図書
Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. GremlerMcGraw-Hill/Irwinc2006
Other Libraries in Japan
  • Author HeadingZeithaml, Valarie A. Bitner, Mary Jo Gremler, Dwayne D.

서비스마케팅

서비스마케팅
Paper図書
Vararie A. Zeithaml, Mary Jo Bitner and Dwayne D. Gremler 저자 ; 전인수, 배일현 역자한국맥그로힐c2007
Other Libraries in Japan
  • Author HeadingZeithaml, Valarie A. Bitner, Mary Jo Gremler, Dwayne D. 전, 인수 배, 일...

Services marketing : integrating customer focus across the firm : pbk 3rd, international ed

Services marketing : integrating customer focus across the firm : pbk 3rd, international ed
Paper図書
Valarie A. Zeithaml, Mary Jo BitnerMcGraw-Hill/Irwinc2003
Other Libraries in Japan
  • Author HeadingZeithaml, Valarie A. Bitner, Mary Jo

Services marketing : integrating customer focus across the firm : international ed. 3rd ed

Services marketing : integrating customer focus across the firm : international ed. 3rd ed
Paper図書
Valarie A. Zeithaml, Mary Jo BitnerMcGraw-Hill/Irwinc2003
Other Libraries in Japan
  • Author HeadingZeithaml, Valarie A. Bitner, Mary Jo

Services marketing : integrating customer focus across the firm International ed. 2nd ed

Services marketing : integrating customer focus across the firm International ed. 2nd ed
Paper図書
Valarie A. Zeithaml, Mary Jo BitnerIrwin/McGraw-Hillc2000
Other Libraries in Japan
  • Author HeadingZeithaml, Valarie A. Bitner, Mary Jo

Services marketing

Services marketing
Paper図書
Valarie A. Zeithaml, Mary Jo BitnerMcGraw Hill1996
Other Libraries in Japan
  • Author HeadingZeithaml, Valarie A. Bitner, Mary Jo

Contextual cues and consumer satisfaction : the role of physical surroundings and employee behaviors in service settings

Contextual cues and consumer satisfaction : the role of physical surroundings and employee behaviors in service settings
Microform図書
Bitner, Mary JoU.M.I.1987
Other Libraries in Japan
  • Author HeadingBitner, Mary Jo

Designing a winning service strategy : [7th annual Service[s] Marketing Conference proceedings]

Designing a winning service strategy : [7th annual Service[s] Marketing Conference proceedings]
Paper図書
edited by Mary Jo Bitner, Lawrence A. CrosbyAmerican Marketing Associationc1989
Other Libraries in Japan
  • Author HeadingAMA's Special Conference on Services Marketing Bitner, Mary Jo Crosby, Lawrence A. (Lawrence...

サービス・サイエンスの展開 : その基礎、課題から将来展望まで

サービス・サイエンスの展開 : その基礎、課題から将来展望まで
Paper図書
ベルンド・スタウス, カイ・エンゲルマン, アンジャ・クレマー, アキム・ルーン 編著, 近藤隆雄, 日高一義, 水田秀行 訳生産性出版2009.9<DH441-J314>
National Diet LibraryOther Libraries in Japan
  • Contents...ｉｃｈｌｅｒ　Ｍａｒｔｉｎ． Ｂｉｔｎｅｒ　Ｍａｒｙ　Ｊｏ． Ｆａｈｎｒｉｃｈ　Ｋｌａｕｓ‐Ｐｅｔｅｒ． Ｂｒｏｗｎ　...

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