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Services marketing : integrating customer focus across the firm Sixth edition.

Services marketing : integrating customer focus across the firm Sixth edition.
Paper図書
Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.McGraw-Hill Irwin[2013]<DH411-B155>
National Diet Library
  • Author HeadingZeithaml, Valarie A Bitner, Mary Jo. Gremler, Dwa...

Services marketing : integrating customer focus across the firm 8th ed., international student ed

Services marketing : integrating customer focus across the firm 8th ed., international student ed
Paper図書
Valarie A. Zeithaml ... [et al.]McGraw Hillc2024
Other Libraries in Japan
  • Author HeadingZeithaml, Valarie A. Bitner, Mary Jo Gremler, Dwa...

Services marketing : integrating customer focus across the firm : hardback : international ed 7th ed

Services marketing : integrating customer focus across the firm : hardback : international ed 7th ed
Paper図書
Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. GremlerMcGraw-Hill Educationc2018
Other Libraries in Japan
  • Author HeadingZeithaml, Valarie A. Bitner, Mary Jo Gremler, Dwa...

Profiting from services and solutions : what product-centric firms need to know : pbk

Profiting from services and solutions : what product-centric firms need to know : pbk
Paper図書
Valarie A. Zeithaml ... [et al.]Business Expert Press2014
Other Libraries in Japan
  • Author HeadingZeithaml, Valarie A.

Marketing in the firm and society

Marketing in the firm and society
Paper図書
volume editor, David J. Reibstein ; contributors, William L. Wilkie, Robert Malcolm, Valarie ZeithamlSage2016
Other Libraries in Japan
  • Author Heading...alcolm, Robert Zeithaml, Valarie A. Sheth, Jagdish N.

Services marketing : integrating customer focus across the firm 6th ed

Services marketing : integrating customer focus across the firm 6th ed
Paper図書
Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. GremlerMcGraw-Hill2013
Other Libraries in Japan
  • Author HeadingZeithaml, Valarie A. Bitner, Mary Jo Gremler, Dwa...

Services marketing : integrating customer focus across the firm 6th ed

Services marketing : integrating customer focus across the firm 6th ed
Paper図書
Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. GremlerMcGraw-Hill/Irwinc2013
Other Libraries in Japan
  • Author HeadingZeithaml, Valarie A. Bitner, Mary Jo Gremler, Dwa...

서비스마케팅

서비스마케팅
Paper図書
Vararie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler 저자 ; 전인수, 배일현 역자청람2013.7
Other Libraries in Japan
  • Author HeadingZeithaml, Valarie A. Bitner, Mary Jo Gremler, Dwa...

カスタマー・エクイティ : ブランド、顧客価値、リテンションを統合する

カスタマー・エクイティ : ブランド、顧客価値、リテンションを統合する
Paper図書
ローランド・T.ラスト, バレリー・A.ザイタムル, キャサリン・N.レモン 著, 近藤隆雄 訳ダイヤモンド社2001.9<DH411-G494>
National Diet LibraryOther Libraries in Japan
  • Author HeadingRust, Roland T Zeithaml, Valarie A Lemon, Katherine Newell 近藤, 隆...

Delivering quality service : balancing customer perceptions and expectations [: pbk]

Delivering quality service : balancing customer perceptions and expectations [: pbk]
Paper図書
Valarie A. Zeithaml, A. Parasuraman, Leonard L. BerryFree Press[2010], c1990
Other Libraries in Japan
  • Author HeadingZeithaml, Valarie A. Parasuraman, A. Berry, Leona...

Services marketing : integrating customer focus across the firm 5th ed

Services marketing : integrating customer focus across the firm 5th ed
Paper図書
Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. GremlerMcGraw-Hill/Irwin2009
Other Libraries in Japan
  • Author HeadingZeithaml, Valarie A. Bitner, Mary Jo Gremler, Dwa...

The price-quality-value relationship

The price-quality-value relationship
Paper図書
volume editors, Dhruv Grewal, Anne L. Roggeveen ; contributors, Akshay R. Rao, Joel E. Urbany, Valarie A. ZeithamlSage2011
Other Libraries in Japan
  • Author Heading...rbany, Joel E. Zeithaml, Valarie A.

Services marketing : integrating customer focus across the firm 4th ed

Services marketing : integrating customer focus across the firm 4th ed
Paper図書
Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. GremlerMcGraw-Hill2006
Other Libraries in Japan
  • Author HeadingZeithaml, Valarie A. Bitner, Mary Jo Gremler, Dwa...

Services marketing : integrating customer focus across the firm 4th ed

Services marketing : integrating customer focus across the firm 4th ed
Paper図書
Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. GremlerMcGraw-Hill/Irwinc2006
Other Libraries in Japan
  • Author HeadingZeithaml, Valarie A. Bitner, Mary Jo Gremler, Dwa...

Services marketing : integrating customer focus across the firm : pbk 3rd, international ed

Services marketing : integrating customer focus across the firm : pbk 3rd, international ed
Paper図書
Valarie A. Zeithaml, Mary Jo BitnerMcGraw-Hill/Irwinc2003
Other Libraries in Japan
  • Author HeadingZeithaml, Valarie A. Bitner, Mary Jo

서비스마케팅

서비스마케팅
Paper図書
Vararie A. Zeithaml, Mary Jo Bitner and Dwayne D. Gremler 저자 ; 전인수, 배일현 역자한국맥그로힐c2007
Other Libraries in Japan
  • Author HeadingZeithaml, Valarie A. Bitner, Mary Jo Gremler, Dwa...

Services marketing : integrating customer focus across the firm : international ed. 3rd ed

Services marketing : integrating customer focus across the firm : international ed. 3rd ed
Paper図書
Valarie A. Zeithaml, Mary Jo BitnerMcGraw-Hill/Irwinc2003
Other Libraries in Japan
  • Author HeadingZeithaml, Valarie A. Bitner, Mary Jo

Services marketing : integrating customer focus across the firm International ed. 2nd ed

Services marketing : integrating customer focus across the firm International ed. 2nd ed
Paper図書
Valarie A. Zeithaml, Mary Jo BitnerIrwin/McGraw-Hillc2000
Other Libraries in Japan
  • Author HeadingZeithaml, Valarie A. Bitner, Mary Jo

Driving customer equity : linking customer lifetime value to strategic marketing decisions

Driving customer equity : linking customer lifetime value to strategic marketing decisions
Paper図書
Roland T. Rust, Katherine N. Lemon, and Valarie A. ZeithamlMarketing Science Institutec2001
Other Libraries in Japan
  • Author HeadingRust, Roland T. Lemon, Katherine N. Zeithaml, Valarie A.

Driving customer equity : how customer lifetime value is reshaping corporate strategy

Driving customer equity : how customer lifetime value is reshaping corporate strategy
Paper図書
Roland T. Rust, Valarie A. Zeithaml, Katherine N. LemonFree Press2000
Other Libraries in Japan
  • Author HeadingRust, Roland T. Zeithaml, Valarie A. Lemon, Katherine N.
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