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Service quality : research perspectives / Benjamin Schneider, Susan S. White. (Foundations for organizational science)

Service quality : research perspectives / Benjamin Schneider, Susan S. White. (Foundations for organizational science)
Paper図書
Sage Publicationsc2004.<DH441-B2>
National Diet Library

The V-model of service quality : an exploration of African customer service delivery metrics : print 1st ed

The V-model of service quality : an exploration of African customer service delivery metrics : print 1st ed
Paper図書
by Grafton WhyteEmerald Pub.2018
Other Libraries in Japan

Quality : from customer needs to customer satisfaction 3rd ed

Quality : from customer needs to customer satisfaction 3rd ed
Paper図書
Bo Bergman & Bengt KlefsjöStudentlitteraturc2010
Other Libraries in Japan

Quality : from customer needs to customer satisfaction 2nd ed.

Quality : from customer needs to customer satisfaction 2nd ed.
Paper図書
Bo Bergman, Bengt Klefsjö ; translator Karin AshingStudentlitteratur2004
Other Libraries in Japan

Delivering excellent service quality in aviation : a practical guide for internal and external service providers

Delivering excellent service quality in aviation : a practical guide for internal and external service providers
Paper図書
Mario KossmannAshgatec2006
Other Libraries in Japan

Service quality : new directions in theory and practice : cloth : pbk

Service quality : new directions in theory and practice : cloth : pbk
Paper図書
editors, Roland T. Rust, Richard L. OliverSage Publicationsc1994
Other Libraries in Japan
  • Subject HeadingCustomer service -- Quality control Consumer satisfaction
  • Subject Heading (ID)Customer service -- Quality control Consumer satisfaction

Measuring customer service effectiveness

Measuring customer service effectiveness
Paper図書
Sarah CookGowerc2004
Other Libraries in Japan

Demystifying six sigma : a company-wide approach to continuous improvement

Demystifying six sigma : a company-wide approach to continuous improvement
Paper図書
Alan LarsonAMACOMc2003
Other Libraries in Japan

Creating a customer-centered culture : leadership in quality, innovation, and speed

Creating a customer-centered culture : leadership in quality, innovation, and speed
Paper図書
Robin L. LawtonASQC Quality Pressc1993
Other Libraries in Japan
  • Subject HeadingCustomer service -- Quality control Total quality management
  • Subject Heading (ID)Customer service -- Quality control Total quality management

On great service : a framework for action

On great service : a framework for action
Paper図書
Leonard L. BerryFree Pressc1995
Other Libraries in Japan
  • Subject HeadingCustomer service -- Quality control Customer service -- United St...
  • Subject Heading (ID)Customer service -- Quality control Customer service -- United St...

Service quality : research perspectives : pbk

Service quality : research perspectives : pbk
Paper図書
Benjamin Schneider, Susan S. WhiteSage Publicationsc2004
Other Libraries in Japan

Total quality service : principles, practices, and implementation

Total quality service : principles, practices, and implementation
Paper図書
D.H. StamatisSt. Lucie Pressc1996
Other Libraries in Japan

How to measure service quality & customer satisfaction : the informal field guide for tools and techniques : hardcover

How to measure service quality & customer satisfaction : the informal field guide for tools and techniques : hardcover
Paper図書
Chuck ChakrapaniAmerican Marketing Associationc1998
Other Libraries in Japan

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations hard cover

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations hard cover
Paper図書
Derek R. AllenASQ Quality Pressc2004
Other Libraries in Japan

Quality : from customer needs to customer satisfaction

Quality : from customer needs to customer satisfaction
Paper図書
Bo Bergman, Bengt KlefsjöMcGraw-Hillc1994
Other Libraries in Japan

Six Sigma : SPC and TQM in manufacturing and services : hardback

Six Sigma : SPC and TQM in manufacturing and services : hardback
Paper図書
Geoff TennantGowerc2001
Other Libraries in Japan

Monitoring, measuring, and managing customer service 1st ed

Monitoring, measuring, and managing customer service 1st ed
Paper図書
Gary S. GoodmanJossey-Bassc2000
Other Libraries in Japan

Best practices : building your business with customer-focused solutions

Best practices : building your business with customer-focused solutions
Paper図書
Robert Hiebeler, Thomas B. Kelly, and Charles KettemanSimon & Schusterc1998
Other Libraries in Japan

The service quality handbook

The service quality handbook
Paper図書
edited by Eberhard E. Scheuing and William F. Christopher ; with contributions from 57 international expertsAMACOMc1993
Other Libraries in Japan

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