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Elgar encyclopedia of services (Elgar encyclopedias in the social sciences)

Elgar encyclopedia of services (Elgar encyclopedias in the social sciences)
Paper図書
edited by Faïz Gallouj, Camal Gallouj, Marie-Christine Monnoyer, Luis Rubalcaba, with the assistance of Markus ScheuerEdward Elgar Publishing[2023]<DH475-D26>
National Diet LibraryOther Libraries in Japan
  • Subject HeadingService industries--Encyclopedias Customer services--Encyclopedias

Designing experiences

Designing experiences
Paper図書
J. Robert Rossman and Mathew D. Duerden, foreword by B. Joseph Pine II.Columbia University Press[2019]<DH441-D3>
National Diet LibraryOther Libraries in Japan
  • Subject HeadingCustomer relations. Customer services. Experience. Target marketing...

Service innovation for sustainable business : stimulating, realizing and capturing the value from service innovation

Service innovation for sustainable business : stimulating, realizing and capturing the value from service innovation
Paper図書
editors, Per Kristensson, Peter Magnusson, Lars Witell.World Scientific Publishing Co. Pte. Ltd.[2019]<DH411-B242>
National Diet Library
  • Subject HeadingCustomer services. New products. Service indust...

21st century airlines : connecting the dots First Edition.

21st century airlines : connecting the dots First Edition.
Paper図書
Nawal K. Taneja.Routledge, Taylor & Francis Group2018.<DK221-B30>
National Diet Library
  • Subject HeadingAirlines--Management. Airlines--Customer services. Electronic commerce. Organiz...

サービス論争の300年 : 欲求の視点に基づく一般理論の提案

サービス論争の300年 : 欲求の視点に基づく一般理論の提案
Paper図書
高晨曦 著九州大学出版会2023.10<DA4-R2>
National Diet LibraryOther Libraries in Japan
  • Authority（Subject Heading/altLabel）Customer services

Services marketing : integrating customer focus across the firm Sixth edition.

Services marketing : integrating customer focus across the firm Sixth edition.
Paper図書
Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.McGraw-Hill Irwin[2013]<DH411-B155>
National Diet Library
  • Subject HeadingService industries--Marketing. Customer services. Marketing.

Successful enquiry answering every time : thinking your way from problem to solution Seventh edition, fully revised and updated.

Successful enquiry answering every time : thinking your way from problem to solution Seventh edition, fully revised and updated.
Paper図書
Tim Buckley Owen.Facet Publishing2017.<UL731-B59>
National Diet Library
  • Subject Heading...ol. Libraries--Customer services--Great Britain......ol. Libraries--Customer services. Reference services (Librarie...

Valuing convenience in public transport. (Roundtable report ; 156)

Valuing convenience in public transport. (Roundtable report ; 156)
Paper図書
OECD Publishing[2014]<DE64-B6213>
National Diet Library
  • Subject Heading...Local transit--Customer services--Congresses. Local transit--Customer services. Local transit--Planning.

サービスサイエンス (放送大学教材. 社会と産業コース/専門科目)

サービスサイエンス (放送大学教材. 社会と産業コース/専門科目)
PaperDigital図書障害者向け資料あり
岡田幸彦, 原辰徳 編著放送大学教育振興会2023.3<DH441-M415>
National Diet LibraryOther Libraries in Japan
  • Authority（Subject Heading/altLabel）Customer services

接客・接遇のためのユニバーサルサービス基本テキスト 改訂2版

接客・接遇のためのユニバーサルサービス基本テキスト 改訂2版
Paper図書
紀薫子 著日本能率協会マネジメントセンター2023.1<DH441-M400>
National Diet LibraryOther Libraries in Japan
  • Authority（Subject Heading/altLabel）Customer services

The SAGE encyclopedia of quality and the service economy

The SAGE encyclopedia of quality and the service economy
Paper図書
edited by Su Mi Dahlgaard-Park.SAGE Publications, Inc.[2015]<D2-B269>
National Diet LibraryOther Libraries in Japan
  • Subject HeadingService industries--Quality control. Customer services. Quality control--Management.

Progressive trends in knowledge and system-based science for service innovation (Advances in marketing, customer relationship management, and e-services (AMCRMES) book series) (Premier reference source)

Progressive trends in knowledge and system-based science for service innovation (Advances in marketing, customer relationship management, and e-services (AMCRMES) book series) (Premier reference source)
Paper図書
Michitaka Kosaka, Kunio Shirahada, [editors].Business Science Reference[2014]<DH441-B64>
National Diet Library
  • Subject HeadingCustomer services--Technological innovations. K...

1-800-worlds : the making of the Indian call centre economy First edition.

1-800-worlds : the making of the Indian call centre economy First edition.
Paper図書
Mathangi Krishnamurthy.Oxford University Press2018.<DH441-B80>
National Diet Library
  • Subject HeadingCall centers--India--Employees. Call centers--Economic aspects--India. Customer services--India.

サービスプロフェッショナルノート

サービスプロフェッショナルノート
Paper図書児童書
桧垣真理子 著オータパブリケイションズ2022.6<DH441-M357>
National Diet LibraryOther Libraries in Japan
  • Authority（Subject Heading/altLabel）Customer services

The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior

The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior
Paper図書
Michael W. Lowenstein.ASQ Quality Press2011.<DH441-B48>
National Diet LibraryOther Libraries in Japan
  • Subject HeadingCustomer loyalty. Customer services. Customer relations.

The 24-hour customer : new rules for winning in a time-starved, always-connected economy

The 24-hour customer : new rules for winning in a time-starved, always-connected economy
Paper図書
Adrian C. Ott.Harper Business[2010]<DH441-B54>
National Diet LibraryOther Libraries in Japan
  • Subject HeadingCustomer services. Time management.

価値共創のサービスイノベーション実践論 : 「サービスモデル」で考える7つの経営革新

価値共創のサービスイノベーション実践論 : 「サービスモデル」で考える7つの経営革新
Paper図書
村上輝康, 松井拓己 編著生産性出版2021.10<DH441-M290>
National Diet LibraryOther Libraries in Japan
  • Authority（Subject Heading/altLabel）Customer services

Beyond the ultimate question : a systematic approach to improve customer loyalty / Bob E. Hayes.

Beyond the ultimate question : a systematic approach to improve customer loyalty / Bob E. Hayes.
Paper図書
ASQ Quality Pressc2010.<DH441-B32>
National Diet Library
  • Subject HeadingCustomer loyalty. Consumer satisfaction. Customer services.

Customer service in libraries : best practices

Customer service in libraries : best practices
Paper図書
edited by Charles Harmon, Michael Messina.The Scarecrow Press, Inc.2013.<UL731-B49>
National Diet Library
  • Subject HeadingPublic services (Libraries)--United States. Customer services--United States.

A complaint is a gift : recovering customer loyalty when things go wrong / Janelle Barlow, Claus Møller. 2nd ed. (BK business book)

A complaint is a gift : recovering customer loyalty when things go wrong / Janelle Barlow, Claus Møller. 2nd ed. (BK business book)
Paper図書
Berrett-Koehler Publishersc2008.<DH441-B23>
National Diet Library
  • Subject HeadingConsumer complaints. Customer services.